LECTURE 24: TELEPHONE COMMUNICATION: ESSENTIAL TELEPHONE SKILLS

LECTURE 24: TELEPHONE COMMUNICATION: ESSENTIAL TELEPHONE SKILLS

By Irawen   May 28, 2019   No comments:

This lecture focuses on essential skills that are integral to any telephonic conversation, and lays down certain principles, which if adhered to, enhance the quality and success of any communication on telephone, whether formal or informal.

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LECTURE 23:TELEPHONE COMMUNICATION: ADVANCED TELEPHONE SKILLS

LECTURE 23:TELEPHONE COMMUNICATION: ADVANCED TELEPHONE SKILLS

By Irawen   May 28, 2019   No comments:

This lecture elaborates upon advanced communication skills, with special reference to formal telephonic conversation in a professional environment, establishing the need for decorum and courtesy while interacting on telephone.

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LECTURE 22:TELEPHONE COMMUNICATION: BASIC TELEPHONE SKILLS

LECTURE 22:TELEPHONE COMMUNICATION: BASIC TELEPHONE SKILLS

By Irawen   May 28, 2019   No comments:

This lecture focuses on the basics of telephone communication, while recognizing the telephone as the most common, pervasive, and quickest medium of distance communication, it highlights how it is being overused and misused.

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LECTURE 21:COMMUNICATION: BARRIERS TO ACTIVE LISTENING

LECTURE 21:COMMUNICATION: BARRIERS TO ACTIVE LISTENING

By Irawen   May 28, 2019   No comments:

This lecture lays down barriers to active listening, ranging from physical and physiological to psychological, and contends that the psychological barriers to active listening are most subtle, and thus most difficult to overcome, finally making some practical suggestions to overcome the barriers to active listening.

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LECTURE 20:COMMUNICATION: ACTIVE LISTENING

LECTURE 20:COMMUNICATION: ACTIVE LISTENING

By Irawen   May 28, 2019   No comments:

This lecture focuses on active listening, and concedes that active listening is a cultivated art that needs to be developed by every person for her/him to be an effective communicator.

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LECTURE 19: COMMUNICATION: SIGNIFICANCE OF LISTENING

LECTURE 19: COMMUNICATION: SIGNIFICANCE OF LISTENING

By Irawen   May 28, 2019   No comments:

This lecture recognizes listening as an integral part of effective communication, and systematically explains its importance and indispensability in a successful conversation.

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