This lecture focuses on essential skills that are integral to any telephonic conversation, and lays down certain principles, which if adhered to, enhance the quality and success of any communication on telephone, whether formal or informal.
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This lecture delves into the barriers to communication occurring in interpersonal transaction—barriers which are more than a result of the ...
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This lecture offers a pre-thinking activity related to non-verbal communication, and urges the viewer to self-evaluate one’s preconceived n...
