Taking the conflict-resolution paradigms laid out in the previous lecture, this lecture suggests the ways in which the given conflict situations can be resolved by keeping a calm and positive attitude that is receptive of various view-points, and thereby objectively arriving at a solution.
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This lecture delves into the barriers to communication occurring in interpersonal transaction—barriers which are more than a result of the ...
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This lecture offers a pre-thinking activity related to non-verbal communication, and urges the viewer to self-evaluate one’s preconceived n...
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This lecture recognizes listening as an integral part of effective communication, and systematically explains its importance and indispensa...
