This lecture systematically lays down the proper conventions of e-mail etiquette, insisting that the first principle of e-mail etiquette is understanding that a human communicates with another human through use of technology that is a mere interface, and that the recipient of all communication carried out through e-mail remains a fellow human, and thus it is pertinent to be polite, clear, concise, and courteous even on e-mail.
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This lecture introduces the concept of non-verbal communication, laying down its importance and inevitability in a conversation, and states...
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This lecture introduces the concept of Zeigarnik Effect as the very basis of habit formation, and suggests that this psychological effect c...
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This lecture focuses on active listening, and concedes that active listening is a cultivated art that needs to be developed by every person...
